Log in
Refund & Cancellation Policy
Return Policy
We like to ensure our customers are happy with our service and our top quality products. Although, if for any reason you are unhappy with your purchase, you can return it to us in its original unworn condition (other than trying it on for size, of course!). We offer a 14-day return policy, this means that you have 14-days from the date you receive your item to create the return and request your exchange or refund. We will not accept any return outside of this period.
Please note: we only accept free post returns for products that are faulty, unless otherwise agreed over email. If you have ordered an item that is the wrong size you can return it to us at cost and we can send you a replacement.
Please email: info@huriahhemp.com for more information.
Please take a look at the steps below to return your item and allow us to process the refund efficiently:
-
Please express your intention to return to our email address above so that we can authorize it
-
Once the return has been authorised
-
Please add a note inside your return highlighting your order number and reason for your return.
-
On the note please also include: Name, Address, Email, Phone number, reference number and the date received.
-
Please securely package the contents and send it to the address listed below:
Huriah Hemp CIC
PO Box 2200
CROYDON
CR90 9UX
-
We will notify you by e-mail once we receive your item and from here it can take up to two weeks to process your refund or exchange.
Privacy Policy & Cookies Policy
What do we collect?
We collect information which allows us to give you the best experience on our website. This can be through collecting details which allow us to carry out our primary function in fulfilling retail orders.
Examples of these are:
-
Name
-
Address
-
Phone number
-
Email
How do we collect your data?
You directly provide Huriah Hemp with most of the data we collect. We collect and process data when you:
-
Join our Huriah Community Forum
-
Order a product from our website
-
Join our Newsletter service
-
Use or view our website via your browser’s cookies
How we will use your data?
Huriah Hemp collects your data so that we can:
-
Fulfill retail orders
-
Provide agreed services to our users
-
Send newsletters to agreed users
-
Allow you to be a part of the Huriah Community Forum (if accepted)
When Huriah Hemp processes your order, it may send your data to, and also use the resulting information form, credit reference agencies to prevent fraudulent purchases.
How do we store your data?
Huriah Hemp stores your data in our secure servers which are encrypted.
Huriah Hemp will keep your order details for no longer than 6 months, till it is securely removed and deleted.
Marketing
Huriah Hemp would like to send you information about products and services of ours that we think you might like.
If you have agreed to receive information from us you may also withdraw at any time by unsubscribing.
This can be done by following the ‘unsubscribe’ link in our last email.
What are your data protection rights?
Huriah Hemp would like to make sure you are fully aware of all of your data protection rights.
Every user is entitled to:
-
The right to access all information containing your personal details relating to you. We may charge a small fee for this service.
-
The right to rectification of any data we hold in relation to you that you believe to be inaccurate. Or to complete any information you believe is incomplete.
-
The right to erase any personal data we hold in relation to you, under certain conditions.
-
The right to restrict the processing of your personal information, under certain conditions. The same applies to the rejection of processing your personal information.
-
The right to port data we have collected in relation to you to another organisation, or directly to you, under certain conditions.
If you make a request we have one month to respond to you. If you would like to exercise any of the rights, please contact:
What are cookies?
Cookies are text files placed on your computer that collect standard log information and visitor behaviour. When you visit our, we may collect information from you automatically through cookies or similar technology.
For further information visit, allaboutcookies.org
How do we use cookies?
Huriah Hemp uses cookies in a number of ways to improve your experience on our website, including:
-
Keeping you signed in
-
Understanding how you use our site
What types of cookies do we use?
There are many types of cookies though our website uses:
-
Functionality – We use these so that we recognise you on our website and remember your previously selected preferences. These could include language preferences or location selected.
-
Advertising – We use these cookies to collect information about your visit to our website, including the content you have viewed., the links you have used and followed. Huriah Hemp also shares some limited aspects of this data with third parties for advertising purposes. We may also share this collected data with our advertising partners. This means that when you are on another website you may be shown advertising based on your browsing pattern on our website.
How to manage cookies.
You can set your browser not to accept cookies. Though as a result some of our website may not function as a result.
Privacy policies of other websites
Huriah Hemp contains links to other websites. Our privacy policy only applies to our site.
Changes to our privacy policy
Huriah Hemp regularly reviews its privacy policy to ensure it is GDPR compliant. This policy was last updated on 15 May 2020.
How to contact us
For queries in relation to any of our policies please email us on:
How to contact the appropriate authority
Should you wish to report a complaint or if you feel Huriah Hemp has not dealt with your concern in a satisfactoru manner, you may contact the Information Commissioners Office. (ICO).
Terms and Conditions
Below are the terms and conditions (t’s & c’s) for Huriah Hemp CIC (which includes our copyright notice) on which we do business for goods ordered through this website. These t’s & c’s have been put in place to set out clearly our responsibilities and your rights. Please read these t’s & c’s carefully before placing your order and retain a copy for future reference.
We reserve the right to adjust these terms and conditions at any time but, in respect of any ordered goods, the t’s & c’s that apply shall be those which you accepted when you placed your order. No alteration of these terms and conditions shall apply unless agreed in writing between us and you.
A contract is formed between us and you when (and not before) we have sent you confirmation by email to the email address you have given and receive settlement of your credit/debit card payment. If you want to cancel or amend your order you must contact us as soon as possible.
Every effort will be made to ensure that prices shown in our website are accurate at the time you place your order. If an error is found prior to dispatch of the goods, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or canceling your order. If you cancel, we will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
Pictures, illustrations or descriptions or any other information submitted or contained in this website or other advertising matter are for general information and guidance. There may be minor variations between the goods as shown or described on our website and those dispatched to you without affecting their function, quality or price.
Payment for goods ordered can be made by any method shown in this website at the time you place your order. All payments are taken in pounds Sterling and all purchases are not inclusive of VAT.
The ordered goods will be delivered to the address entered by you on the online order. If there is no one at the address given who is competent to accept delivery of the goods, you will be notified of an alternative delivery date or a place to collect the goods. Ordered goods will normally be delivered within 5-7 working days of your order being accepted unless otherwise notified to you by us. If we are unable to deliver the goods within 14 working days of your order, we will inform you as soon as possible and you will be entitled to cancel the order and obtain a refund or re-credit for any sum that has been paid by you or debited from your credit card for the goods. We will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.
All orders are accepted subject to availability of the goods. If any ordered goods are not readily available to us, we will inform you as soon as possible, and refund or re-credit in full any sum that has been paid by you or debited from your credit card.
Copyright Notice
It is a condition of Huriah Hemp CIC allowing you access to the material on this website that you accept the terms and conditions of this notice.
The contents of this website are protected by copyright. The copying or incorporation into any other work of part or all of the material available on this website in any form is prohibited except that you may print or download extracts of the materials on this site for your personal use.
Huriah is a trademark in the United Kingdom. The trademark may not be used in connection with any product or service that is not supplied by Huriah Hemp CIC.
Links or redirections to other websites or references to products and services offered by third parties are provided for your convenience only. They do not constitute an endorsement or approval in any form by us. We have no control or responsibility for the companies that operate the sites the content they may provide the privacy policies and terms of use they may adopt or the products and services they offer. We neither assume nor accept any liability for your use of third party or linked web sites and your use of such is entirely at your own risk. It is up to you to take precautions to ensure that whatever you for your use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature.